Frequently Asked Questions
Are your pieces solid gold?
Yes. All gold pieces are solid gold, typically 10k, 14k, or 18k. Almost all are hallmarked or have been professionally tested to ensure authenticity. In the rare event that an item is found to be inauthentic, a full refund will be issued once the item has been returned back to me.
Can I request more photos or details?
Of course. I’m always happy to provide additional photos, videos, or answer any questions before you purchase. Just send me a message.
Do you offer resizing?
I do not offer resizing at this time.
Policies & Shipping
Do you accept returns or refunds?
All sales are final due to the vintage and pre-loved nature of the pieces. Each item is carefully inspected, accurately described, and photographed to show details and condition.
If you have any questions, please reach out before purchasing - I’m always happy to help make sure it’s the right piece for you!
However, if something feels off, arrives damaged, or there’s an issue, please message me. I’m understanding and happy to work through it with you.
Layaway is not offered at this time, but feel free to ask - I’m open to options when possible.
Processing times
Orders are typically processed within 1–3 business days.
Shipping time
Canada & USA:
Approximately 3–10 business days depending on location and distance.
International:
Delivery times vary by destination. Tracking is included with your order.
Lost or Delayed Packages
Once your order is shipped and with the carrier, it is out of my control. If your package is delayed, I’m happy to help open an investigation and assist where I can. I’ll always do my best to support you and find a solution wherever possible.
Incorrect Address/Returned Packages
If a package is returned due to an incorrect address or being unclaimed, the buyer is responsible for the cost of reshipping.
Canada & USA
All orders include tracked shipping. Shipping upgrades are available at checkout. For U.S. customers, duties are typically covered - there should be no additional fees upon delivery. However, this may vary depending on government regulations, customs policies, or other changes until otherwise specified.
International
We currently ship to Canada, the United States, Europe, the United Kingdom, Australia, and New Zealand. While our reach is not fully global just yet, we are working towards sharing our vintage treasures with collectors around the world.
If your country is not listed, feel free to contact us and we can check whether shipping may still be possible.
Jewelry Care
Solid gold is very durable and designed to last, but vintage pieces should still be handled thoughtfully and a little extra care goes a long way.
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1
Remove jewelry before swimming, showering, or heavy activity
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2
Avoid contact with lotions, perfumes, and chemicals
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3
Clean gently with warm water, mild soap, and a soft brush
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4
Store pieces separately to prevent scratching